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Ref: 23043

The Skills You'll Need: Fluent Mandarin, with working experience in 1st & 2nd line IT support for internal employee, and interacting with external suppliers

Your New Salary: Highly competitive depending on experience

Job status: Permanent, office based with 4 days WFH allowance per month

Location: Central London

Service Desk Administrator - Summary:

The Service Desk Administrator is responsible for internally supporting approximately 100 staff, and interacting with external suppliers and inspector companies.
Facilitating helpdesk and desktop support functions, incident & change management, problem solving, documentation and housekeeping activities.
You should be comfortable making configuration changes and clearly document and follow change control procedures.

Service Desk Administrator - What You'll be Doing:

To provide 1st & 2nd line IT support to UK office’s user community.
Respond and answer all service desk calls in a timely & respectable manner.
Manage IT hardware procurement and stock levels of all IT hardware to ensure sufficient coverage for breakages and new starters.
Maintain good communication with head office in Beijing, and 3rd party suppliers.
Deal with HQ requests in a timely manor and follow HQ procedures and processes.
Respond to and manage requests from HQ Beijing.
Process IT invoices monthly, on time and within the due date.
Manage the UK Service Desk. You will not only participate in service request, incidents, problems and change requests but triage requests from users and assign work when required.
Responsible for configuring & maintaining desktops, laptops, cisco desk phones & mobile devices.
Responsible to action desk moves and changes.
Responsible for maintaining UK documentation including: user & setup guides, and IT asset records.
Administer user profiles and accounts within Active Directory & Exchange.
Manage access to applications using Okta and Zscaler Private and Internet Access.
Manage devices registered with Microsoft InTune and Configuration Manager.
Support and manage the remote access solutions.
Troubleshoot mail issues using Microsoft Exchange and Mimecast.
Monitor the environment using Logic Monitor, respond to and report alerts to the infrastructure team.
On-board new starters, process leavers and movers following strict processes.
Assist with the software compliance and patching when required of end user devices.
Be security aware. Report any vulnerabilities discovered to the infrastructure team.
Build / Re-Build laptops as required following strict SOP’s.
Participate in IT projects as seen fit by the IT Team Leader.
Ensure that all IT policies are followed and implemented.
Any experience working with a document management solution is beneficial.
Identify any improvements that can be made to services, recommendations for preventative maintenance and user training.
Any other tasks that the company may reasonably assign to this role from time to time, according to business requirements

Service Desk Administrator - The Skills You'll Need to Succeed:

Fluent Mandarin and English
Working experience in 1st & 2nd line IT support, in a corporate environment
Educated to university degree level in a computer related subject or equivalent
Minimum 1x MCP
MCSE or MCSA qualified / working towards certification
Previous knowledge of having worked in a regulated environment preferred but not essential

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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Mandarin speaking IT Service Desk Administrator